Refund Policy

The information below provides details about our refund policy and we ask that you take the time to read it.

Last updated: September 1, 2026

At wabot ("wabot") we want you to be fully satisfied with the Service. This Refund & Cancellation Policy explains how cancellations, refunds and failed payments are handled for all purchases made on superapinew.jetrayinternational.in.

1. Subscription Cancellation

  • You can cancel your subscription at any time from your account dashboard or by emailing support@superapinew.jetrayinternational.in.
  • Cancellation stops future auto-renewal. Your plan and data remain active until the end of the already-paid billing period; no further charges are made after that.
  • No cancellation fees apply.

2. Money-Back Guarantee (First Purchase)

  • New customers may request a full refund within 7 days of their first paid subscription purchase, no questions asked.
  • The guarantee applies once per customer and to the first payment only, not to renewals or plan upgrades.

3. Refund Eligibility

Beyond the 7-day guarantee, refunds are issued in these cases:

  • Duplicate payment — charged twice for the same subscription period: the duplicate amount is refunded in full.
  • Billing error — an incorrect amount was charged due to a fault on our side: the difference is refunded.
  • Extended service failure — a verified platform-wide outage attributable to us that prevents you from using core features for a prolonged period: a pro-rated refund or account credit may be issued at our discretion.

4. Non-Refundable Items

  • Partially used billing periods after the 7-day guarantee window (cancelling mid-cycle does not pro-rate the current period);
  • Renewal charges, where cancellation was requested after the renewal date;
  • Consumable usage already spent (e.g. message credits, AI credits, add-on volume);
  • Charges by third parties (e.g. Meta/WhatsApp conversation fees, SMS carrier fees) collected by those platforms;
  • Fees resulting from violations of our Terms of Service that led to suspension or termination.

5. How to Request a Refund

  1. Email support@superapinew.jetrayinternational.in from your registered email address with the subject "Refund Request".
  2. Include your account email, transaction/invoice reference, payment date and the reason for the request.
  3. We acknowledge requests within 2 business days and resolve them within 7 business days.

6. Refund Processing

  • Approved refunds are returned to the original payment method through the same payment gateway used for the purchase.
  • Depending on your bank or card issuer, funds typically appear within 5–10 business days after approval.
  • Refunds are issued in the currency of the original transaction; we are not responsible for exchange-rate differences or bank fees.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at support@superapinew.jetrayinternational.in — most billing issues are resolved within a couple of business days, far faster than a bank dispute. Chargebacks filed without contacting us may lead to account suspension while the dispute is investigated.

8. Failed / Declined Payments

If a renewal payment fails, we notify you and retry the charge. If payment continues to fail, paid features may be paused until billing is updated. Your data is retained per our Privacy Policy so you can resume service.

9. Contact

Questions about billing, cancellations or refunds: